Frequently Asked Questions
What file formats can I send?What will the final print look like?
How long does the process take?
What if I need a rush order?
What if I want something embroidered?
How do I return something?
What if I need to cancel an order?
What forms of payment do you accept?
Do you match cheaper prices?
File Formats
VECTOR ARTWORK FILES (.EPS or Illustrator .AI Files)
Must be saved in the Postscript Format and contain no Postscript errors, stray
points or color assigned inconsistently.
FONTS
Any fonts used in the production of art files should be converted to
curves/paths (outlines) prior to submission. If curves/paths are not created,
and any editing will be required, the original font files must be included with
the artwork file to be used on a Mac computer platform.
If the vector file contains any linked (placed) bitmap/raster images (i.e. .PSD or
.TIF files), these images must be 300 dpi resolution or larger when rendered at
100% actual imprint size and must be submitted with the original vector file.
PDF FILES
PDFs created from vector files must retain the editing capabilities of the
program that was used to create them (e.g. Illustrator or Free hand). PDF files
that contain vector elements must meet the minimum requirements for vector
art files as outlined above.
JPEGS
Jpeg files can not be used for screen printing without recreating the art into
the acceptable format. If submitting jpeg files an art charge will be applicable.
OTHER THAN THE ABOVE
Only professional software packages may be used to produce artwork.
Although programs like Microsoft Word and Publisher are useful tools, they
are not capable of producing art files of a quality necessary for imprinting
purposes.
If vector art is not available, art charges may be applicable.
*4 Color Process can only be done on white (Ash is acceptable but does not
maintain the quality of white.)
*Due to the size of infant left chest and left leg graphics, art requests should
be simple with very little detail.
*Please insure that all graphic/artwork information remains consistent
throughout the request to eliminate errors and/or confusion in the final design.
The Printing Process
There are a few ways that we print:
Solid ink colors
Halftones
Four color process
Solid Ink Colors:
This is the simplest of the three. A single PMS color is applied to the garment. The detail
and color can vary depending on the garment and it's color. A dark garment requires a "base",
a primer of white ink that goes on before any colored inks. This can affect the detail and brightness
of a design.
The detail of a print can be affected if it is too small. We recommend text to be 8pt or larger,
and any line thickness being 1pt or larger. Distressed designs can lose their detail as well if they are
too small or need to be based.
Halftones:
Halftones are a series of small dots that simulate shades of color using different shades/tints of a single ink.
This is sometimes used to save on the number of colors to keep cost low.
The proof you are sent will not accurately reflect this process.
Click here for an example of a halftoned graphic vs. a proof.
Four color process:
Four color process uses halftones of Cyan, Magenta, Yellow and blacK (CMYK) to replicate an image consisting
of many colors. This is very similar to print processes on paper and is used for photographic images.
We recommend printing on white or oxford shirts only for this process. White being the optimum medium. The image can still
vary in color, depth and vibrancy and can have different results from image to image.
The proof you are sent will not accurately reflect this process.
Click here for an example of a four color process image vs. a proof.
Screen Print Production
NEW ORDERS:
It takes 10 business working days from the approval of
the art. All orders must have clear instructions.
REORDERS:
It takes 6 business working days to print a previous
order with no changes.
Expedited Services
When you need an order right away MGI can help.
Rush services are offered based on artwork and product
availability. Please contact customer service or your
local rep for scheduling and details.
Standard rush fee is $65.00. Other charges may apply.
Embroidery Production
NEW ORDERS:
It takes 10 business days from approval of art. Tackle twill
is 15 business working days. Delay of garments could delay
the process. Orders must have clear instructions.
REORDERS:
It takes 7-10 business working days to print a previous
order with no changes.
EMBROIDERY DIGITIZING:
New art takes 5 business working days to convert. May incur additional fees.
Returned Goods
If a return of merchandise is required please contact our Sales Service department (800.641.6260) for a Return Authorization Number. Charges may apply.
Cancellation Charges
Cancelled orders are subject to a 20% cancellation charge. There will be no cancellation charges if the order is cancelled before art is complete and the product has been ordered.
Payment Options
For immediate payment, MGI can process credit card orders using Mastercard, Visa, and American Express.
CLICK HERE FOR THE CREDIT APPLICATION